FREE DELIVERY AT HOME FROM €75
FREE DELIVERY IN ONE OF OUR STORES

FAQ

You earn points on your loyalty card for a purchase, whether online or in store*. This means a 5% customer discount on the amount of your purchase for you to use on a later purchase. You can see the number of points under the account icon when you’re logged in, and under your profile. You don’t earn any more on purchases with a discount.

Here’s how much your points are worth:

1 point = €0.01 discount
100 points = €1
1000 points = €10


*not valid on items on sale or second hand items

Contat us by mail at info@filoufriends.com with some pictures and information about your child. 

For the time being, our paper gift vouchers are only valid in one of the 23 Filou & Friends stores. But they are valid indefinitely. Go to our stores if you like to change the paper gift vouchers into a Filou & Friends Gift Card. 

1.Fill your shopping bag

2. Go to your shopping bag, enter the cardnumber (long number on the back) , the internetcode (scratch the back of the giftcard) and the amount to be cashed

3.Choose “pay” to end your order.

Now you can find your child’s birthday code online too. In other words, you no longer need the actual card to take advantage of our birthday offer. You’ll see the code in the order summary under the statement of your loyalty points. Simply click on this code then select the free birthday T-shirt and the 10% discount will appear for the most expensive item chosen.

Can’t see a birthday code in your account? Please email us at info@filoufriends.com before your little little one’s birthday with the following information: home address, full name of the child. It often happens that a duplicate account has been created. So, if you log in with an alternative email address, you often find the right loyalty card. If this is the case, please let us know so we can combine the two accounts.

Can you create a new password?

That often solves the problem.
Or did you enter an alternative email address when you set up your loyalty card?

If you still can’t log in, please email us at info@filoufriends.com

We take care to create a special washing label for each item of clothing. If you follow the label, you can expect your Filou clothes to stay looking great after washing! This usually means that you shouldn’t tumble dry your items and should never pre-soak them. WASH WITH LOVE!

Of course, every child is different and we can’t guarantee that the same size will fit every little one of the same age. However, you’ll find a general guide below. We base the sizes on age. Tip: at the start of the season, we recommend that you buy a size larger than what your child is currently wearing.


0 months = 50 cm
1 month = 56 cm
3 months = 62 cm
6 months = 68 cm
9 months = 74 cm
12 months = 80 cm
18 months = 86 cm

2 years = 92 cm
3 = 98 cm
4 = 104 cm
5 = 110 cm
6 = 116 cm
7 = 122 cm
8 = 128 cm
9 = 134 cm
10 = 140 cm

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Both for a birthday celebration or for a birth, it's possible to make a Filou and Friends gift list. Find all the information about our gift lists here.

From now on, it's also possible to receive your gift card by mail when bought online. Ideal when you want to surprise someone asap with a Filou and Friends gift card. 

Log in at your personal account and go to your order history. Here you'll find all the different statuses of all your orders.  Click here to log in.

Both the customer card in our stores and your personal account online are linked to the same e-mail address. This means that for every purchase online and in our stores, you collect loyalty points on the same account.

Do you have problems with your log-in? Contact us at info@filoufriends.com

Register your child (up to 10 years) in your personal account. This way we know when his/her birthday is approaching. When purchasing (online or in one of our stores) you will receive a free T-shirt (this offer is valid for 4 weeks) and you will receive an additional 10% discount on a piece of your choice with your order. This discount is valid for a whole year. Both promotions are automatically shown online in your shopping cart.

Do you have any other questions?

Please mail us at info@filoufriends.com